Frequently asked questions
Student financial account
What payment options are available to pay my tuition and fees?
NAIT has partnered with PayMyTuition for online domestic and international tuition payment options. There are a variety of payment options available, including credit card, debit and e-transfers.
- Be sure to take into account the processing times for each payment method to ensure your fees are paid by the deadline.
- If your fees are due quickly/immediately, please use one of the immediate payment methods.
How do I view my NAIT fees and term balances?
You can only view your fees, charges due and outstanding balance in your secure PayMyTuition payment portal. To access the payment portal:
- Login to your MyNAIT portal, select Open Self Service
- Select Financial Account to access PayMyTuition Payment Center
- Choose select your bank location and be redirected to PayMyTuition, your secure payment portal.
- Within the PayMyTuition portal, select Payment Center to view your account information and balances.
Pending financial aid, such as scholarships and student loans, will also be displayed in PayMyTuition.
Are payment plans available?
Yes, eligible students can now self-enrol in a payment plan through their PayMyTuition payment portal to spread their tuition payments over the term. If you can’t pay your tuition in full by the payment deadline, enrol in a payment plan to pay in installments and avoid having your classes dropped for non-payment. View full payment plan details, including eligibility, due dates and terms.
Be aware that a payment plan is not a loan; it doesn’t provide additional funds for your education. Before enrolling in a payment plan, ensure you have a budget and financial plan in place. This will help you cover the costs of your payment plan installments and other expenses (eg. living expenses, costs of books and supplies, etc.), setting you up for success and preparedness throughout the term.
I am having difficulties using the online PayMyTuition platform. Who do I contact?
Please connect with PayMyTuition directly by calling 1.855.663.6839 (toll-free) or through one of their other contact methods, including live chat, email and local phone.
No matter what time zone you are in, you will have a dedicated customer support team available to answer any of your questions and help you make your payment.
Why am I being charged a convenience fee for when I use my credit card/debit?
The convenience fee is collected by the payment processer when offering students the opportunity to pay through alternative methods of payment, such as Visa or MasterCard. Convenience fees are non-refundable as they are one-time charges per transaction, to complete payment processing.
A convenience fee may be refunded in certain circumstances, learn more.
How long does it take for my refund to be processed?
Please allow 4 to 6 weeks for your refund to be processed. Refunds will be issued by Interac e-Transfer (domestic students) or bank transfer (international students).
Once your refund is processed, you’ll receive email notifications from PayMyTuition. View our refund policy for more information, including refund eligibility and step-by-step instructions.
How do I access my passcode for my e-Transfer refund?
If you’re a domestic student and eligible for a refund, you can find your one-time passcode in your PayMyTuition payment portal once your refund has been processed:
- Log into your MyNAIT portal
- Select the Open Self Service button
- Select the Financial Account tile to access the PayMyTuition Payment Center.
- Select your financial institution (bank) location to be redirected to PayMyTuition.
- Within the PayMyTuition portal, select the Refunds tile.
- In the Refunds section, you can access the Outstanding Refunds tab and click on the icon within the Action column to retrieve your one-time passcode.
- Then return to the Interac e-Transfer email communication to select the Deposit your Money button.
*If your email address is registered for Autodeposits through your bank, you won't require a one-time passcode to finalize the deposit. Instead, when you select to deposit your funds, you’ll sign into your financial institution and the refund will autodeposit upon sign in.
If you’re an international student, you don’t need a passcode as your refund will be issued via bank transfer.
For complete refund steps, please visit the refunds page.
What does the financial hold on my account mean?
A financial hold means you have outstanding fees on our account that are past due. Until you pay those fees, you will have reduced access on your MyNAIT portal. For example, you may not be able to enrol in courses or access your grades until the fees are paid.
Once you have paid the financial hold amount on your account, please contact the Student Service Centre to have the financial hold removed.
Student loans, grants and scholarships
My student loan will not arrive before the tuition deadline. Do I need to request an extension?
No, you do not need to request a tuition deadline extension. We will confirm your loan 30 days prior to the term start date (before the tuition deadline). If applying for full time funding, you will need to be enrolled in at least 60% of your course load for NAIT to complete the confirmation.
When your loan is confirmed, we will send you an e-letter with the amount of funding that has been requested from student aid. We will also place a funding indicator on your account so you will not be cancelled for non-payment.
To view the funding indicator, select the Funding icon on the homepage of your MyNAIT portal. If you are approved for funding and do not see the indicator by tuition deadline, please contact the Student Service Centre.
Where can I get my student aid forms completed?
Student aid forms can be submitted to NAIT using this contact form. Please select submitting a form followed by funding and financial aid.
How do I apply for funding and financial aid?
Government loans and grants can support you in covering the costs of tuition, books and supplies, and living expenses while enrolled at NAIT. Students enrolled in Apprenticeship, Degree, Diploma, Certificate or Open Studies programs may be eligible for financial aid options.
In Alberta, student loans are referred to as Student Aid. You can apply for financial aid through Alberta Student Aid. For more information, visit our Student Aid, Loans, and Grants page.
How do I apply for scholarships, awards, and bursaries?
There are a variety of awards available to you as a NAIT student, including scholarships, bursaries, grants, entrance and general awards. Some awards are given out based on academic achievement, while others recognize financial need, leadership, diversity, program of study and more! It’s a simple way to apply and get support for your next year of studies.
How to apply: Once the awards application opens in MyAwards Central, you’ll notified via email with a link to the application. You’ll answer questions to receive a tailored list of award opportunities for you based on your program of study. You must complete the award application before the deadline.
Check out the Student Awards page for complete step-by-step details, including how to accept your award offer.
How do I know if I am selected for an award or bursary?
Once the application period has closed, if you've been selected to receive an award, you will be notified via email. The email will have information about the award, including the deadline to accept their award and how to accept it in the MyAwards Central. An award offer may have an award condition attached (e.g. class enrolment) so be sure to carefully read the award eligibility, terms and conditions.
You must accept the award offer within 30 days to receive any award payment. If you miss this deadline or take no action, your award offer will be cancelled and may be offered to another deserving student. Learn more about the steps to accept your award.
I have been approved for Alberta Student Aid funding. What are my next steps?
If you are an open studies student or apprenticeship student, and have been approved for Alberta Student Aid funding, please contact the Student Service Centre to have this information added to your account prior to enrolling.
If you are in a degree, diploma or certificate program and have approved Alberta Student Aid funding, it will be confirmed 30 days prior to the term starting. Once approved, you do not need to contact NAIT as we can view your approval with Alberta Student Aid and you will not be dropped.
If you do not see an amount on the Funding section on the homepage of your MyNAIT portal or have not received an e-letter by the tuition deadline, please contact the Student Service Centre.
What if I have been approved for funding from another province?
If you are receiving funding from another province, please email a confirmation of your funding to financialaid@nait.ca to have your account updated.
For more information about tuition payments, student loans and other funding options, refer to NAIT's frequently asked questions.
View all student finance FAQ's