Refunds

Refund process

The refund process is different for each program type. Please review the refunds by program type section below for more information on refund eligibility, policies, and types of fees that may be refundable.

How will my refund be paid back to me?

If you are eligible for a refund, the refund method depends on how your original payment was made. Refunds on payments originally made by:

  • Credit card, Visa Debit or Debit Mastercard via MyNAIT portal: the refund will be issued to the original card used at the time of payment.
  • In-person Debit payment or online banking: the refund amount will be refunded to the student in the form of a cheque, mailed to the address indicated on your profile on MyNAIT.
  • CIBC International Student Pay (eg. International Bank Wire): payment will be refunded back to the same bank account where the funds were originally processed. You should first confirm with your financial institution that a foreign wire will be accepted.
  • Student funding (student loan or grant): the refund will be issued to the appropriate provincial or federal government agency.
    • If you're funded by Alberta Student Aid and you make changes to your schedule but maintain a full-time status, a credit balance will display on your account. If there’s no outstanding fees, the applicable refund amount will be refunded via cheque to the student.
  • External third parties: the refund will be sent directly to the identified third party (eg. corporate sponsor).

Payments made via any other method will be refunded to the student in the form of a cheque. It’s important the mailing address on your MyNAIT profile is up-to-date.

Non-refundable costs

The following fees are non-refundable and/or non-transferable to other terms, programs or students:

  • Application fee – $115
  • Tuition deposit, Domestic – $500 
  • Tuition deposit, International – $1,000
  • Apprenticeship administration fee - $100
  • Credit card convenience fee of 2.5%*

*Credit card convenience fees will not be refunded, unless a course has been cancelled or there has been a web payment error such as a duplicate payment. If you experienced a web payment error, submit an online contact form, select topic: Student Financial Account, and subcategory: Convenience Fee Refund Request. Applicable convenience fee refunds are issued via cheque.

Processing times

Refunds typically take between 4 to 6 weeks to process from the time you withdraw from a class or submit your refund request for processing. Once the refund is processed, it may take 5-10 business days for the refund to be reflected on your account. 

Refunds by program type

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Credit students who withdraw from one or more classes before the 12% refund deadline will have their total tuition recalculated based on their new credit load. 

  • The 12% deadline for individual courses can be found through the MyNAIT Portal: Open Self Service > Manage Classes > Enrolment Dates. The drop deadline is listed as “Drop – Retain Record.” 
  • Students are only eligible for a refund, minus the tuition deposit, if the recalculated tuition amount is lower than the tuition amount paid for that term.  

Domestic students (Canadian citizens or permanent residents) who drop classes do not need to submit a request for a refund; NAIT will issue your refund automatically.

Next steps for international students

After dropping one or more classes within the timeframe noted above, international credit students must complete the Refund Request Form for International Students (pdf), plus any other supporting letters and documentation, and submit this form  using the contact form. Incomplete refund requests will not be accepted.

If your study permit is denied or you are impacted by travel restrictions, please refer to the study permit denial section for refund eligibility and next steps. 

To withdraw from a non-credit course, please login to your MyNAIT portal or contact the Continuing Education office.

Continuing Education Courses

Refund Timeframe Academic Penalty Refund Policy
Up to 10 calendar days before course start None – course does not appear on student transcript

Tuition is refunded.

Applicable material fees will be refunded.

*Exceptions are listed on the Program or Course Page
Less than 10 calendar days before course start None – course does not appear on student transcript No refund
First day of class Grade of "W" (Withdrawal) awarded No refund

International Students

  • Request for refunds must be submitted in writing through our contact form using the Refund Request for International Students.
  • The refund deadline is a minimum of 10 full calendar days prior to the start of the Continuing Education program or course. Please refer to your Letter of Acceptance (LOA) for the program/course start dates.
  • The payment for tuition will be refunded.

ESL Deferrals / Refund

The following information pertains to Continuing Education students attending programs and courses under the authorization of a Canadian Study Permit.

  • New International ESL students may be eligible to defer to the next intake (for a maximum of 3 times without losing the application deposit) if:
    • The student has not received a Letter of Approval or Letter of Introduction from the IRCC by the deferral deadline indicated on page 2 of the Letter of Acceptance.
    • The student has received a Letter of Approval, but has applied to another NAIT program and does not know the status of their application by the deferral deadline.
  • To request a deferral, you must notify continuingeducation@nait.ca by the deadline listed on page 2 section 2 of your NAIT Letter of Acceptance.
  • If your deferral is approved, your application deposit will be transferred to the next start date and you will not have to pay it again.
  • Failure to submit the request by the deadline will result in your application being cancelled. You will not be eligible to receive a refund on your deposit.
  • Refunds might be awarded in the case of a Visa denial. To be eligible to receive a refund, the student must submit a copy of the IRCC visa denial letter and Refund Request form to continuingeducation@nait.ca on or before the deadline indicated on page 2 section of the Letter of Acceptance.
  • If you cancel your registration before the first day of class, a $100 administrative fee with be withheld.
  • If you wish to change your start date you will need to cancel your existing registration, you will be charged a $100 administrative fee for each change.
  • If you cancel your registration on or after the first day of class, there will be no refund.
  • If the apprentice is sponsored and drops on or after the first day of classes, or changes the start date of the class those fees are the responsibility of the sponsor.
  • After payment has been made or classes have started the sponsorship cannot be revoked regardless if the student is no longer employed by the Sponsor.

 

International applicants whose study permit is refused by 'Immigration, Refugees and Citizenship Canada (IRCC)' may be eligible for a refund of their international tuition deposit and/or tuition at a pro-rated amount.

Credit and Diploma-Degree Programs

  • International Applicants requesting a refund must submit a Refund Request Form (pdf) along with a copy of their IRCC refusal letter to nait.ca/help. Students must drop all classes before submitting a refund request form.
  • If the withdrawal is completed after 50% of the course has passed, a prorated refund will not be considered
    • International applicants whose study permit is refused by IRCC after the start date of the course, but before 50% of the course is completed, may be eligible for a prorated refund of their tuition based on the date of the withdrawal. If the program has already started, the IRCC refusal letter must be dated for after the start date
    • Students who choose to withdraw prior to receiving a IRCC study permit refusal letter may not be eligible for a refund
    • Students whose study permit is refused by IRCC before completing 12% of the semester will receive a full refund

International applicants may defer admission if experiencing study permit delays

If you are an international applicant and your study permit processing is delayed, you may request to defer your admission to a future term. Deferral requests must include proof of delayed study permit processing for consideration. 

Learn more about admission deferrals, including timelines and eligibility.

ESL Deferrals / Refunds

  • ESL students may be eligible to defer their start date (without losing the application deposit) if:
    • The student has not received a Letter of Approval or Letter of Introduction from the IRCC by the deferral deadline indicated on page 2 of the Letter of Acceptance.
    • The student has received a Letter of Approval, but has applied to another NAIT program and does not know the status of their application by the deferral deadline.  
  •  To request a deferral, you must notify continuingeducation@nait.ca by the deadline listed on page 2 of your NAIT Letter of Acceptance. 
  •  If your deferral is approved, your application deposit will be transferred to the new start date and you will not have to pay it again. 
  •  Failure to submit the request by the deadline will result in your application being cancelled. You will not be eligible to receive a refund on your deposit. 
  •  Refunds may be awarded in the case of a Visa denial. To be eligible to receive a refund, the student must submit a copy of the IRCC visa denial letter and Refund Request form to continuingeducation@nait.ca on or before the refund term deadline indicated on page 2 of the Letter of Acceptance.
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