Refunds

Credit students who withdraw from one or more classes before the 12% refund deadline will have their total tuition recalculated based on their new credit load. 

• The 12% deadline for individual courses can be found through the MyNAIT Portal: Open Self-Service > Manage Classes > View My Classes > Enrollment Deadlines. The drop deadline is listed as “Drop – Retain Record.” 
• Students are only eligible for a refund, minus the tuition deposit, if the recalculated tuition amount is lower than the tuition amount paid for that term.  

Domestic students

Domestic students (Canadian citizens or permanent residents) who drop classes do not need to submit a request for a refund; NAIT will issue your refund automatically.

International students

After dropping one or more classes within the timeframe noted above, international credit students must complete the International Refund Request form (pdf), plus any other supporting letters and documentation, and submit this form using the contact form. Incomplete refund requests will not be accepted.

If your study permit is denied or you are impacted by travel restrictions, please refer to the study permit denial section for refund eligibility and next steps. 

Refund Timeframe	Academic Penalty	Refund Policy
Up to 10 calendar days before course start	None – course does not appear on student transcript	Tuition is refunded. Applicable material fees will be refunded. *Exceptions are listed on the Program or Course Page
Less than 10 calendar days before course start	None – course does not appear on student transcript	No refund
First day of class	Grade of "W" (Withdrawal) awarded	No refund

International students 

• Request for refunds must be submitted in writing through the Refund Request Form for International Students (pdf), plus any other supporting letters and documentation, and submit this form using the contact form. Incomplete refund requests will not be accepted.
• The refund deadline is a minimum of 10 full calendar days prior to the start of the Continuing Education program or course. Please refer to your Letter of Acceptance (LOA) for the program/course start dates.
• The payment for tuition will be refunded.

ESL Deferrals/Refund

The following information pertains to Continuing Education students attending programs and courses under the authorization of a Canadian Study Permit.

• New International ESL students may be eligible to defer to the next intake (for a maximum of 3 times without losing the application deposit) if:
  • The student has not received a Letter of Approval or Letter of Introduction from the IRCC by the deferral deadline indicated on page 2 of the Letter of Acceptance.
  • The student has received a Letter of Approval, but has applied to another NAIT program and does not know the status of their application by the deferral deadline.
• To request a deferral, you must notify continuingeducation@nait.ca by the deadline listed on page 2 section 2 of your NAIT Letter of Acceptance.
• If your deferral is approved, your application deposit will be transferred to the next start date and you will not have to pay it again.
• Failure to submit the request by the deadline will result in your application being cancelled. You will not be eligible to receive a refund on your deposit.
• Refunds might be awarded in the case of a Visa denial. To be eligible to receive a refund, the student must submit a copy of the IRCC visa denial letter and Refund Request form to continuingeducation@nait.ca on or before the deadline indicated on page 2 section of the Letter of Acceptance.

Block Enrolments

• Fixed Schedule: When you opt for a block purchase, you are committing to the schedule as it is set. The schedule has been carefully designed to maximize learning outcomes and cohort progression.
• No Schedule Changes: Please be aware that the block purchase agreement does not allow for schedule changes once the program begins. This policy is in place to ensure the integrity of the learning experience for all students. No refunds will be granted for schedule changes in a block enrollment. 
• Recommendation for Flexibility: If you anticipate the need for a flexible schedule due to work or personal commitments, we strongly advise considering our open enrollment classes. Open enrollment allows you to create a personalized schedule that can adapt to your individual needs, without the commitment to a fixed schedule.

• If you cancel your registration before the first day of class, you will receive a tuition refund, less an administration fee of $100.
  • If you cancel your enrolment and promptly register for a different class within 24 hours from the cancellation, you do not need to pay the administration fee, and the fee will be removed from your account shortly. The new class must be in the same academic year. If you do not re-register within this timeframe, the fee will apply
• There is no tuition refund for cancelling your registration on or after the first day of class. 
• If the apprentice is sponsored and drops on or after the first day of classes, or changes the start date of the class those fees are the responsibility of the sponsor.
• After payment has been made or classes have started the sponsorship cannot be revoked regardless if the student is no longer employed by the Sponsor.

International applicants whose study permit is refused by 'Immigration, Refugees and Citizenship Canada (IRCC)' may be eligible for a refund of their international tuition deposit.

Credit and Diploma-Degree Programs

International Applicants requesting a refund of their tuition deposit must complete an International Refund Request form (pdf), plus a copy of their IRCC refusal letter, and submit this information using the contact form on MyNAIT (login required).  Students must drop all classes before submitting a refund request form. Incomplete refund requests will not be accepted.

Keeping funds on your MyNAIT account

If your study permit has been refused, you have the option to have your funds/payment remain your account for a future application or while you reapply for your study permit. To do this, submit a contact form request, selecting Form Submission > International Student Refund Request and attach a copy of your IRCC refusal letter. Please mention in the details section that you want to keep the funds in your account.

ESL Deferrals/Refunds

• ESL students may be eligible to defer their start date (without losing the application deposit) if:
  • The student has not received a Letter of Approval or Letter of Introduction from the IRCC by the deferral deadline indicated on page 2 of the Letter of Acceptance.
  • The student has received a Letter of Approval, but has applied to another NAIT program and does not know the status of their application by the deferral deadline.  
•  To request a deferral, you must notify continuingeducation@nait.ca by the deadline listed on page 2 of your NAIT Letter of Acceptance. 
•  If your deferral is approved, your application deposit will be transferred to the new start date and you will not have to pay it again. 
•  Failure to submit the request by the deadline will result in your application being cancelled. You will not be eligible to receive a refund on your deposit. 
•  Refunds may be awarded in the case of a Visa denial. To be eligible to receive a refund, the student must submit a copy of the IRCC visa denial letter and Refund Request form to continuingeducation@nait.ca on or before the refund term deadline indicated on page 2 of the Letter of Acceptance.

The refund will be sent directly to the identified third party (e.g., corporate sponsor) by cheque. 

The refund will be issued directly to the appropriate provincial or federal government agency.

If you're funded by Student Aid and you make changes to your schedule but maintain a full-time status, a credit balance will display on your account. If there’s no outstanding fees, the applicable refund amount will be refunded via Interac e-Transfer to the student.

If you were approved for a medical & dental insurance opt-out or a U-Pass exemption, please note the money will be credited back to your account and go towards any outstanding fees, such as the future semesters tuition.

Accepting your e-transfer

Once your refund has been processed, you will first receive an initial email from NAIT. Within the next 2 to 6 business days you can expect these emails:

1. PayMyTuition (studentrefunds@paymytuition.com) will email you to inform you that your Interac e-Transfer email will be issued within the next 24 to 48 hours.

2. You will then receive an Interac e-Transfer email instructing you to log into your MyNAIT portal to retrieve your one-time passcode from your PayMyTuition student portal, which will allow you to securely access and collect your refund payment.

Finding your passcode in MyNAIT

Follow these steps to find your one-time passcode in MyNAIT:

1. Log into your MyNAIT portal.

2. Select the Open Self Service button. 

3. Select the Financial Account tile to access the PayMyTuition Payment Center.

4. Select your financial institution (bank) location to be redirected to PayMyTuition. 

5. Within the PayMyTuition portal, select the Refunds tile.

6. In the Refunds section, you can access the Outstanding Refunds tab and click on the icon within the Action column to retrieve your one-time passcode.

7. Then return to the Interac e-Transfer email communication to select the Deposit your Money button.

• Is your email is set up for Autodeposits with your bank? If so, you won't need a one-time passcode. Just select to deposit your funds, sign in to your bank and the refund will automatically deposit when you sign in.

8. After inputting your one-time passcode, you will be redirected to the following page to select your Canadian financial institution.

Collecting your refund

Once your refund request form has been approved, you receive an email from NAIT noting that the refund process has started. The following will happen next:

1. Within 2 to 6 business days, you will receive an email from PayMyTuition (studentrefunds@paymytuition.com). This email will provide further instructions on how to complete your refund.

2. You may choose to deposit the funds into someone else’s bank account. When you are directed to the PayMyTuition refund form, you will have the option within the Beneficiary Information tab to select someone else as the recipient and input their bank information.

a. Enter beneficiary details: Complete the online refund beneficiary instruction form, which requires currency, identification documentation (either passport or driver’s license), banking and beneficiary information.

b. Complete verification: Upon receipt of your completed beneficiary instructions, PayMyTuition will verify your request for accuracy. They will complete fraud and compliance checks to comply with various anti-money laundering and compliance laws.

c. Payment confirmation: PayMyTuition will send you a confirmation email once your beneficiary information has been verified and approved. You will receive a PDF summary that is password protected. This PDF can be accessed using the bank account number that you provided in Step 2 a. as the password.

d. Refund processed: Once your refund has been processed, you will receive a notification that your refund is complete. Please allow 3 to 5 business days for the payment to be deposited to your account.