Student Service Centre

We're here to help you on your path to academic success.

If you have questions about starting the application process, we're here to help. Whether you’re exploring a program, or ready to apply our experienced staff are here to help you explore and discover the programs that could be the right fit for you.

You can contact us if you have a question about: 

  • program information
  • funding options, applications and processes
  • navigating the MyNAIT student portal
  • entrance requirements and how to enrol
Check out our frequently asked questions

UPDATE Apprentices: Payment delays resolved

We’re happy to share that the payment delays some apprentices were experiencing have now been resolved! If you’ve been impacted by these delays, please complete your payment by Sunday, May 21. Failure to pay will result in your spot being released.

Visit for information on payment options and support. 

Contact the Student Service Centre

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To email NAIT's Student Service Centre, please submit a request through the contact form. 

Contact Form

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Online Chat

Chat Hours:
Monday - Thursday*: 8:30 a.m. – 3:30 p.m. MST
*closed noon to 1 p.m. MST daily
Friday: Closed

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You can join the phone queue during service hours and be contacted once a Student Service Specialist is available. You will receive updates via text as your turn approaches.

Join the phone queue

Phone Hours:
Monday – Thursday: 8:30 a.m. – 11:45 a.m. MST
Friday: 9 a.m. – 11:45 a.m. MST

Note: the Student Service Centre no longer has a direct phone number. If you are trying to reach us outside the hours listed above, please use one of our other service options.

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In-person Hours:
Monday - Thursday: 8:30 a.m. - 4:15 p.m. MST
Friday: 9 a.m. - 4:15 p.m. MST
Saturday - Sunday: Closed

Location:  Main floor CAT180
When you arrive on campus, please follow the instructions at the Student Service Centre to join the queue. You will be given an estimated wait time and updates via text. 

View on Map

Download main campus map (pdf)

Looking for more information?

Relevant knowledge, real skills and a rewarding career are within your reach. Check out some of our essential program offerings, find out what student life at NAIT is all about, and explore the hands-on, technology-based learning that sets us apart from the competition.

Learning Services

We're here to support students in their learning! Connect with a study group, get help with online learning and study skills or access learning modules and the tutor registry.


Book an appointment and learn how you can make the most of your time at NAIT. Get help with academic and career planning, learning success, course and program information and immigration options.

International and Intercultural Community Centre

NAIT’s International and Intercultural Community Centre provides services that support international students as they transition and settle in Canada.


NAIT Students' Association website with information on executives, clubs, events and more.

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