Student Services FAQ

The Student Service Centre is experiencing significant call volumes and we know many of you have been unable to get through to our team. 

We appreciate your patience as our team works hard to respond to calls and emails as soon as possible. In the meantime, we do recommend that you submit a request for support through our contact form. Those requests are being processed within 3-5 business days. 

Here are some answers to address some of the common questions we are currently receiving.

Frequently Asked Questions

When can I apply?

NAIT is accepting applications for the next academic year. You can now apply for Fall 2021, Winter 2022 and Spring 2022 by visiting Information about entrance requirements is available on our program pages.

How are courses being delivered for Winter term?

Classes will continue to be delivered virtually with some in-person shops and labs. Learn more

My payment is not showing – or I paid twice. How do I fix this?

Please submit an inquiry through the contact form and select "Technical Support" as the main category and "Payment Errors" as the sub-category. Include the first 4 and last 4 digits of the payment card used, your name and student ID number. The payment should be applied in a few days (or refunded if you paid more than once).

I’ve been approved for funding by Alberta Student Aid but it’s not reflected on my account as the funding won’t be released until January for winter term

If you have been approved for a student loan, please note your loan will not be confirmed until enrolment is complete. NAIT will electronically confirm your loan after enrolment and request payment be sent directly from Alberta Student Aid. This process will be completed 30 days before the start date of your program. If you’ve been approved for a loan, please do not make a payment on your account. If your loan is outside of Alberta, please send your loan confirmation to

I am an apprentice and have questions about enrolment, wait times or payments

You can enrol in your class directly from your MyTradeSecrets portal. Full payment is required upon enrolment. If the payment is not received within 24 hours of your enrolment, you may be dropped from your class.

If you are on a waitlist: when a seat opens up, an email will be sent out to all apprentices on the list. The first one to respond will be given the seat.

How/when can I access my courses online?

The program/instructor will send out an email with detailed instructions the day before your start date or on the start date of your course. You will be able to see your courses on Moodle on your MyNAIT Portal. If you do not receive any information by the first day, please contact your program directly.

I graduated this Spring term. When will I receive my parchment?

Parchments will be mailed out on Friday, November 13.

We recognize that these have been delayed this year and we apologize for any inconvenience. If you do not receive your parchment within the 2-3 weeks, please contact the Student Service Centre for assistance. Often, the parchment is returned to NAIT because we do not have a student’s current address. NAIT will keep transcripts for 6-months from the date they were returned.

If your parchment is damaged, lost, or destroyed and you would like to request a duplicate, please submit the Request for Replacement form.