Continuing Education

CCTB309 - Business Process Improvement

Course Code

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Campus

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Course Overview

Organizations must continuously strive to improve operational efficiency and service excellence. With the analytical skills you gain from this course you will be able to determine changes required for businesses to improve operations and enhance efficiency.

Business analysts are integral to business process improvement and must be able to apply the theories and techniques required to achieve it. Graduates of this course will be able to identify value, eliminate waste, and remove process bottlenecks. You will also be able to identify drivers for process improvement, recognize and explain the origins of continuous improvement practices, and identify and apply leading continuous improvement practices.

Upcoming Offerings

This course is part of these programs or course groups:

Business Analyst

Business Intelligence & Data Engineering

Process Analyst


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Delivery Methods

  • Face to Face: Where: In-person meetings. When: Course is scheduled at a specific time for students to attend. Face-to-face instruction at all class meetings. Location may be on campus or at a worksite.
  • Blended: Where: Mixture of in-person & online components. When: Course is scheduled at a specific time for students to attend. Combination of face-to-face and online components at specific times. Some online components may be accessed online anytime.
  • Hyflex: Where: Choice to attend in-person or online meetings. When: Course is scheduled at a specific time for students to attend. For each class, students choose to attend in-person with the instructor or online at a specific time.
  • Remote Live Delivery: Where: Online with instructor. When: Course is scheduled at a specific time for students to attend. Instruction is delivered at set times online. Students do not come to campus.
  • Remote On-Demand Delivery: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online. While there are no set class meetings, there may be set due dates and deadlines for some activities. Students may interact with peers through virtual tools.
  • Remote Independent: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online, with no instructor support. While students choose when to do coursework, there may be set due dates and deadlines. 
  • Work Placement: Where: In-person meetings. When: Work is scheduled at a specific time for students to attend. Onsite work integrated learning. Location at a worksite.
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