Conflict management, also known as conflict resolution, involves having a workplace that precludes conflict and a management team that successfully handles and resolves workplace issues. Strong conflict management skills are an advantage in most positions since conflict is virtually impossible to avoid. It is human nature to disagree, and disagreements are healthy when approached correctly. Conflict management skills are a critical element of effective leadership, yet this is an area with which both new and experienced leaders struggle. Upon successfully completing this course, you will be able to describe practical strategies for managing and resolving workplace conflict and you will be able to assess your own conflict styles using the TKI (Thomas-Kilmann Conflict Mode Instrument) to discover your individual strengths and areas for development. You will also be able to describe practical strategies for managing and resolving workplace conflict as well as develop a plan to deal with a current conflict situation.
Textbook required - visit http://shop.nait.ca for details and/or source on your own.
**Registration closes 1 week before the course start date**
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