Customer Experience Strategies is for front line staff, supervisors and business owners who are responsible for customer care, concerns and retention. Discover how customer experience is built on more than workflow procedures; it is built on highly immeasurable factors such as emotion and human interaction. Expand your customer service skills by developing techniques that will allow you to answer the questions; what else can we be doing? How can we serve our customers better? The skills obtained will allow you to implement strategies that go above and beyond, ensure customer satisfaction and loyalty, and increase your bottom line.