Continuing Education Programs & Courses

Customer Experience Strategies is for front line staff, supervisors and business owners who are responsible for customer care, concerns and retention.

The price tag related to employee turnover is often underestimated; loss of productivity and knowledge, training expenses, as well as overworked remaining staff is very costly for any business.

Personally manage the finances of your small business to make informed and accurate decisions.

This introductory level course is designed to provide a practical application of basic business focused budgeting skills.

It’s about the numbers. What financial principles do you need to be aware of as a supervisor? This course offers an introduction to financial reporting standards.

This course is a hands-on introduction to payroll. It has been created with the small business owner or employee in mind.

Learn how an effective supervisor functions by examining your own organizational structures.

This course will provide students with information regarding different types of financing available for new businesses, and provide some guidance on what the advantages and disadvantages are for...

Human resource planning is an important role for an organization. Vital functions such as recruitment, selection, and succession planning are major functions of the human resource plan.

What are your rights and obligations as a supervisor working in a unionized environment? Learn how to interpret, administer and apply clauses of a collective agreement in your supervisory role.

Recruitment and selection of the right employee might be the most important decision you will make as a manager.

Everything you wanted to know about Legislation in the workplace but were afraid to ask! We will review various Provincial and Federal pieces of legislation to ensure you are applying relevant...

Performance management is an ongoing process, a continuous cycle of planning, monitoring progress and providing feedback.

Why do some people use their time more efficiently than others? Time management is the solution.

All managers are decision managers. If you have responsibility for the work performance of another person, then you also have responsibility for the decisions this individual makes.